11Professional tracks
WEDNESDAY, JULY 29
Welcome back, Chris.
Keep building the skills that create compliant, confident, and profitable service departments.
4-day learning streakOne lesson keeps it going
CONTINUE LEARNING
Repair-Order Ownership Challenge
Practice the complete customer journey—from discovery and documentation to authorization, delivery, and follow-up.
42%complete
109Courses in the academy
—Average assessment score
0Certificates earned
YOUR LEARNING PATH
Courses in progress
IN PROGRESS
Course 1 • Foundations
The Service Advisor’s Role
Become the communication hub, understand every advisor responsibility, and own the repair order from appointment through follow-up.
Professional standards and documentation ownership
3 of 7 lessons42%
AVAILABLE
Course 2 • Customer Intake
Professional Customer Check-In
Create a confident first impression while confirming the appointment, vehicle, contact information, transportation, and expectations.
Customer information, requested work, and estimate foundations
0 of 7 lessons0%
COMPLETE BAPS ACADEMY